![]() ![]() They can also share the information with their team members and serve as an SME or mentor in the team. They can also save their FCR by resolving the case in first instance by not forwarding the case to higher level of support groups. By giving instant, quick and effective solutions, they can gain customer confidence and more chances of getting CSATs. Technical support agents can make use of these articles to resolve the issue reported by the users on call instantly by following the instructions above. These are very frequently asked interview questions in MNCs like IBM, Deloitte, FT, Dell, etc. People who would like to pursue career in IT or looking for IT jobs in technical helpdesk departments, can also use my articles including this too, as an interview guide to prepare for interviews. These steps can be used by any user even if he does not have IT background. These are the most tried and tested steps used in MNCs IT helpdesk departments to fix the outlook issues reported by the users.Ĭommon users who do not carry any technical expertise can use these simple steps and fix the issues themselves, without calling technical call center, wait in the queue or hold for an agent to answer. Like my other articles, this article would also serve different groups of people. Step 12 - Open Outlook and Close it againĪfter following these simple and easy steps, you can just relaunch the outook and it starts functioning properly in most of the cases. Step 10 - Select /Deselect the option for Use Cached Exchange Mode Step 7 - Select the E-mail Accounts button at the top of this panel. Step 6 - The Mail Setup Configuration panel will open. Step 2 – Open Start Menu in your computer Let's look at the steps to uncheck and recheck cache mode in outlook 2003 and versions. In the above link, you may see it to be one of the steps. This activity will refresh the feature and the mailbox copy in the computer with the help of network will shake hands with the exchange server and issue is fixed. ![]() When outlook shows disconnected, one of the troubleshooting steps is to uncheck and recheck cached mode. #HOW TO SET CACHE MODE IN OUTLOOK 2016 HOW TO#How to report Spam emails in Outlook 2010 How to change the destination of e-mails to the personal folder in Outlook 20 How to resolve the issue if the Outlook shows disconnected These articles can serve as learning guide for job seekers, IT Help Desk engineers for doing good job in their tasks. There are sub links in the links for your convenience. You can see the below links to know about all of them. Likewise, I have written a lot of articles on outlook, features and related troubleshooting on TEC. #HOW TO SET CACHE MODE IN OUTLOOK 2016 FREE#How to fix the issue when a user is unable to view free busy information in Outlook 2010 I have written a separate article on Free Busy feature in outlook and please see the below link to know more about it. If a user faces an issue when he gets free busy alert in the outlook calendar, unchecking and rechecking cached mode will fix the issue. There is a separate article on renaming or creating an OST file procedure which I will post on TEC shortly. ![]() It has to be unchecked while creating an OST file or renaming it in order to fix the issue with non-functioning outlook. At that time to troubleshoot the issue, you can uncheck the cache mode and then recheck it. How to create or configure a new profile in Outlook 2010Īnother important scenario when the need of checking or unchecking cached mode arises, is when outlook doesn't work properly. You may know more about Outlook profile configuration in both the 20 versions by seeing the following link. That's when it becomes important to ensure that the box is checked. If this option is not checked, the server will not resolve the name of the user. The most important scenario is while configuring outlook. Let's discuss a few of them below for better understanding, before we see the steps to check and uncheck it. There are certain circumstances when checking and unchecking cached mode becomes mandatory. This is an option at the time of outlook configuration, which has to be always checked in so that it performs its duty of updating your mailbox by shaking hand with the exchange server. It gives a quick access to the mailbox data and updates outlook by synchronizing with exchange server. Whenever an outlook is configured in a PC, a copy of the mailbox is saved or stored in the computer. Cached mode is a feature given by Microsoft while configuring Outlook for better performance of MS Outlook. ![]()
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